Participants learn the concepts and criteria of developing and maintaining a comprehensive, world-class operations program to effectively manage high reliability data centers, from commissioning through the entire facility lifetime. The AOS course will provide instruction to achieve a complete understanding of the concepts and criteria to develop a comprehensive world class management and operations program for a critical facility. The
curriculum covers the critical functional areas in operations and culminates in an examination.

The Uptime Institute’s AOS is intended for critical facility operators. In order to align the entire support team on the application of the Uptime Institute Standards, outside experts that support the critical facilities are also welcome. Outside experts who will benefit from the AOS course are:
• Professional Operations Managers
• Data Center Facility Managers
• Project Managers
• Consultants
• Network Architects
• Enterprise Architects

This course is open to all professionals involved in data center facility
management and operations as well as the broader community of vendors and consultants who focus on data center operations and does not require a licensed credential.

Successful completion of the AOS course, demonstrated through examination at the end of the course, will result in an Uptime Institute endorsement of the individual as an Accredited Operations Specialist.

Chapter 1:
Introduction

• Introduction to Management and
  Operations categories
• Review of the most common
  Management and Operations
  deficiencies

Chapter 2: Concept of Operations Maintenance

• Differences between operations and
maintenance
• Factors for deciding who operates and
maintains your critical facilities

Chapter 3: Staffing

• Staffing development process
• Staff qualifications
• Organizational structure impacts
• Defining roles and responsibilities for
staff and support groups

Chapter 4: Maintaining a Critical Facility

• Building a preventive maintenance
program and annual schedule
• Maintenance management system
requirements for tracking activities
• Vendor support
• Predictive maintenance
• Life-cycle planning
• Housekeeping

Chapter 5: Operational Documentation

• Site policies
• Developing methods of procedure and
  other key documents

Chapter 6: Training

• Developing a training program and
  schedule
• Vendor training requirements

Chapter 7: Capacity Management

• Capacity and load management
• Determining critical capacities and
forecasting when limits are reached

Chapter 8: Commissioning

• How getting operation involved in
  commissioning leads to operations
  success
• Establishing behaviors early in the
  development process that will ensure
  long-term success

Chapter 9: Building Characteristics

• Building characteristics impacts on
operations

Chapter 10: Site Location Risk

• Defining risks to operational activities
posed by natural and man-made
factors
• Evaluating site risks and determining
advantages and disadvantages of
multiple site locations

Chapter 11: Means of Execution

• Understanding the dependencies of all
the various categories when creating the
Management and Operation program