Upon completion, successful learners will have an unrivaled knowledge of how to effectively manage a data center environment to optimize its effectiveness in a more efficient manner whilst meeting the strategic operational demands of the business.

The program is designed for individuals wishing to enhance their ability to strategically manage, control and improve the operational effectiveness of a data center environment.

Experience of working within a data center environment is essential; preferably with two years experience in a technical IT or operations role. If you would like to discuss your experience or suitability for this program please contact us.

• Official Certified Data Center Management
Professional (CDCMP®) certification
• Use of the CDCMP post nominal title
• Use of the official CDCMP® digital badge
• Use of the CDCMP® logo

Certifications are a commitment to lifelong learning and offer the perfect portal to ensure knowledge, skills and certification remain current and up-to-date. Each certification gained requires re-certifying every three years via an online learning management system.

Chapter 1:
What is a Data Center?

• Data center definition
• Data center options
• Business demands
• Growth and demand
challenges

Chapter 2: Understanding Basic
Design Principles

• Identifying the
business need
• Building a business
case
• National and
international
standards
• Site and building
considerations
• Tier levels
• Criticality and
availability
• Determining data
center capacities

Chapter 3: Physical Infrastructure

• Power infrastructure
• Static and automatic
transfer switches
• Measuring and
monitoring
• Cooling infrastructure
• Cooling
management
options
• Cable infrastructure
considerations
• IT systems and
services
• Storage
management
• IT security
• Access and security

Chapter 4: Implementing Data Center Projects

• Business case
• The project cycle
• Prioritization of
activities
• Triple constraints
• Customer value
• Quantitative risk
analysis
• Rolling wave planning
• Decomposition
• Change
management
• Documentation

Chapter 5: Managing the Data
Center

• Regulations, standards and processes
• Service management frameworks
• Service lifecycles
• OLA, SLA and KPIs
• Process and procedures:

> Moves, adds, changes

> Energy efficiency

> System availability

> Decommissioning

• Transformation programs

> Consolidation

> Visualization

> Cloud computing

> Relocation

• Data Center facility management programs

> Facility operations

> Building Management Systems (BMS)

> Fire safety compliance

> Fire suppression

Chapter 6: Purpose

• The data center stack
• The key constraints (power, cooling, space and IT)
• System availability
• Efficiency metrics
• Importance of commissioning
• Importance of capacity management
• Managing initial design principles

Chapter 7: Management of Processes

• Introduction to ITIL
• Key performance indicators (KPIs)
• RACI matrices

Chapter 8: Management of People

• Appreciation of different skill sets
• Creating a multidisciplinary team
• Constructing a data center team

Chapter 9: Management of Plant

• Management of plant overview
• Power management
• IT environment management
• Cooling management

Chapter 10: Energy Efficiency

• Understanding what is attainable and prioritization
• Efficiency demands
• Efficiency measures
• Validation of processes and procedures

Chapter 11: Management of Services

• Management of SLAs
• Data center service management
• Automated tools
• Activity planning

Chapter 12: Business Strategy

• Data center strategic context
• Strategic planning
• Drivers for the business and IT strategies
• The impact on the data center
• Aligning IT with the
  business strategy

Chapter 13: IT Strategy

• The link between business and data centers
• IT strategy framework
• Portfolio management
• Execution plan

Chapter 14: Supporting Strategies

• Strategic planning processes and techniques
• Supporting strategy examples

> Power continuity

> Cooling continuity

> Finance

> Fire safety

> Security and access control

> Business continuity/ disaster recover

> Cleaning

Chapter 15: Legislation and Regulations

• Data protection
• General data protection regulation (GDPR)
• Computer misuse act
• Freedom of information act
• Cloud service provider legislation
• Electricity regulations
• Electricity at work regulations, national electrical code
• Building and regulations
• Health and Safety
• Environmental legislation

Chapter 16: Codes of Practice

• EU code of conduct
• DoE DCEP (Data Center Energy Practitioner) – Green Grid maturity mode

Chapter 17: Standards and Accreditations

• National and international standards
• Accreditations
  • Uptime Institute
  • Certified Energy Efficient Data Center Award (CEEDA)
  • Building Research Establishment Environmental Assessment Method (BREEAM)
  • Leadership in Energy and Environmental Design (LEED) ISO 50001 & 14001

Chapter 18: The Audit Process

• What is an audit?
• Defining the business requirement
• What should be audited?
• Audit outcomes
• Potential risk evaluation

Chapter 19: Auditing the Data Center Physical Infrastructure

• Audit guidance
• Site specific activities
• Evaluating the key environments
• Commissioning
• Functional testing
• Trend analysis
• Recommended practices

Chapter 20: Performance Audits

• Current industry metrics
• Modeling calculations
• Bin analysis

Chapter 21: Environmental Audits

• The need to measure and monitor
• Site specific monitoring
• Energy use and monitoring

Chapter 22: Asset Management

• Areas of asset management
• Asset management strategy and life cycle
• Asset management tools